FAQ

SportZino Casino operates as a social casino using a dual-currency system. We offer Gold Coins (GC) for free play and Sweeps Coins (SC) that can potentially be redeemed for cash prizes. Gold Coins have no real-world value and are used purely for entertainment. You can acquire Gold Coins through free daily login bonuses, purchases, or promotional offers. Sweeps Coins, on the other hand, can be obtained through various promotions, mail-in requests, or as bonuses with Gold Coin purchases. After meeting the 1x playthrough requirement, Sweeps Coins can be redeemed for cash prizes. This model allows us to offer casino-style games and sports betting in states where traditional online gambling might not be available.

New players at SportZino Casino can receive up to 170,000 Gold Coins and 7 Sweeps Coins upon signing up. This generous welcome package gives you plenty of virtual currency to explore our extensive game library and sportsbook. The bonus is automatically credited to your account after registration – no bonus code required. Remember that Sweeps Coins have a 1x wagering requirement before they can be redeemed for prizes. Additional Gold Coins and Sweeps Coins can be unlocked by completing simple tasks like verifying your phone number or connecting to social media accounts. This welcome offer is available to new players who are at least 18 years old and reside in eligible states (excluding ID, MI, GA, NV, WA, and NY).

While SportZino operates as a social casino where purchases are optional, you can buy Gold Coin packages that often come with free Sweeps Coins as a bonus. To make a purchase, log into your account, click on the 'Buy' or 'Purchase' button, and select your preferred payment method. We accept several secure payment options including Visa, MasterCard, Discover, ACH, and Trustly. The minimum purchase amount is typically $2.99. All transactions are processed in USD and are secured with advanced encryption technology. Remember that you're purchasing Gold Coins for entertainment purposes only, and the Sweeps Coins included are promotional bonuses. Purchases are usually processed instantly, allowing you to enjoy your newly acquired coins right away.

To withdraw winnings at SportZino Casino, you need to redeem your Sweeps Coins for cash prizes. Here's how it works: First, ensure you've met the 1x playthrough requirement for your Sweeps Coins. Then, navigate to the 'Redeem' section in your account dashboard. The minimum redemption amount is typically 100 Sweeps Coins (equivalent to $100). Select your preferred withdrawal method – options may include bank transfers, gift cards, or other electronic payment methods. Complete the redemption request form and submit it for processing. Our team will review your request, which may include identity verification if you haven't completed it previously. Redemption requests are typically processed within 5-7 business days. Note that redemptions are subject to our verification procedures to ensure security and compliance with regulations.

SportZino Casino offers an impressive selection of casino-style games from top software providers. Our game library includes hundreds of exciting slot titles from providers like Pragmatic Play, Relax Gaming, Playson, and Evoplay, featuring various themes and gameplay mechanics. Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and poker. We also feature specialty games like scratch cards and keno. For a more immersive experience, check out our selection of games with unique features from innovative providers such as Fantasma Games, Booming Games, and RubyPlay. Beyond casino games, SportZino also offers a comprehensive sportsbook where you can use your Gold Coins and Sweeps Coins to place bets on major sports leagues and events. Our game library is regularly updated with new titles to keep your gaming experience fresh and exciting.

At SportZino Casino, we keep our wagering requirements straightforward and player-friendly. For Sweeps Coins (SC), we typically apply a 1x playthrough requirement before they can be redeemed for cash prizes. This means you only need to wager the value of your Sweeps Coins once before redemption. For example, if you receive 10 SC as a bonus, you'll need to place bets totaling 10 SC before those coins become eligible for redemption. Gold Coins (GC) do not have wagering requirements since they have no real-world value and cannot be redeemed for prizes. Different games may contribute differently toward meeting wagering requirements, with slots typically contributing 100%. Table games and certain specialty games might contribute at a lower percentage. Always check the specific terms for each promotion you participate in, as requirements may vary for special offers and promotions.

Yes, SportZino Casino is fully optimized for mobile play! Our platform is designed with a responsive interface that adapts seamlessly to smartphones and tablets, including both iOS and Android devices. You can access our complete library of games and sportsbook directly through your mobile browser without downloading any additional apps. The mobile experience offers the same features as the desktop version, including account management, purchases, redemptions, and customer support. All games are optimized for touchscreen controls, ensuring smooth gameplay on smaller screens. The mobile platform also supports all payment methods and bonus offers available on desktop. Whether you're waiting in line, commuting, or relaxing at home, SportZino's mobile compatibility allows you to enjoy your favorite games and place sports bets anywhere, anytime.

Account verification at SportZino Casino is a straightforward process designed to protect your account and comply with regulatory requirements. To complete verification, log into your account and navigate to the 'My Account' or 'Verification' section. You'll need to provide basic personal information including your full name, address, date of birth, and the last four digits of your SSN. For identity verification, you'll be asked to upload clear copies of a government-issued photo ID (such as a driver's license or passport) and proof of address (like a utility bill or bank statement from the last 3 months). Additional verification may be required for redemptions, such as providing documentation for your payment method. Our verification process typically takes 24-48 hours to complete, and you'll receive notification once it's finalized. This verification is a one-time process unless your information changes.

SportZino Casino rewards loyal players through our exclusive VIP program called 'League of Champions.' This multi-tiered loyalty system features five sub-leagues, each offering increasingly valuable benefits. Players earn VIP points based on their gaming activity, with weekly standings determining their position within the league. As you climb through the ranks, you'll unlock enhanced rewards including boosted daily login bonuses, exclusive weekly reload bonuses, and special birthday gifts. Higher-tier members also receive personalized attention from dedicated VIP managers, priority customer support, faster redemption processing, and invitations to special events. Your VIP status is reviewed weekly based on your activity level, encouraging regular play to maintain or improve your tier. The program is free to join, and all registered players are automatically enrolled. Check your current status and progress in the 'VIP' or 'Rewards' section of your account dashboard.

SportZino Casino offers comprehensive customer support to ensure your gaming experience remains smooth and enjoyable. Our primary support channels include live chat and email support at support@sportzino.com. The live chat feature is available directly on our website for immediate assistance with urgent matters. Our support team is available from 8 AM to 12 AM ET, seven days a week, ready to address your questions about account issues, game rules, bonuses, technical problems, or redemption processes. For less time-sensitive inquiries, email support typically responds within 24 hours. Before contacting support, you might find quick answers in this FAQ section or our detailed help center. We're committed to providing prompt, friendly, and effective solutions to any issues you might encounter while playing at SportZino Casino.

Yes, SportZino Casino prioritizes the safety and security of our players. We employ industry-standard SSL encryption technology to protect all data transmissions on our platform, ensuring your personal and financial information remains secure. Our privacy policy strictly governs how we collect, use, and protect your data. For payments, we partner with reputable payment processors that comply with PCI DSS standards. As a social casino, we operate under a different regulatory framework than traditional online casinos, but we still maintain high standards of fairness and transparency. All our games use certified random number generators (RNGs) to ensure fair outcomes. We also promote responsible gaming by providing tools to help you manage your playing time and purchase limits. Our platform undergoes regular security audits and updates to maintain the highest level of protection against emerging threats.

SportZino Casino offers a free mail-in option to receive Sweeps Coins without making any purchases. To participate, send a handwritten request on a standard 4×6 inch paper to our designated address (check our website for the current mailing address). Your request should include your full name, email address associated with your SportZino account, and a clearly written request for free Sweeps Coins. Each valid mail-in request typically rewards 5 free Sweeps Coins. Requests must be sent in a standard #10 envelope with proper postage. There's a limit of one request per person per day, and each request must be mailed separately. Please allow 10-14 business days for processing after we receive your request. The mail-in offer is subject to verification, and your account must be in good standing to receive the free Sweeps Coins. This alternative method of entry ensures that no purchase is necessary to participate in our sweepstakes.